Messenger Journey

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▶Navigate to the van

When looking for the van, the messenger looks at his phone, in which he can see the entire route the van is going to make, and where he is at the present time. In this way the messenger has an indication of where to go. The app will suggest a route and a meeting point, but the messenger can also turn this off if he knows it well, allowing them to keep a great level of autonomy.

⚠Recognising the messenger

When approaching the van, RFID technology warns the van that the messenger is approaching. When trying to connect, the smartwatch shows a yellow screen. A vibration in the smartwatch alerts the messenger of new info, and a green screen is shown when the recognition was succesful. If not, the screen will turn red.

The van will brake and park. As soon as it is parked, one of the lights of the van will light up, indicating which side of the van the messenger should approach. This is only visible when stopped to improve traffic safety (not distracting other drivers, and keeping bike messengers at a safe distance while braking).

Note the lights on top of the racks, are only on on the right side to indicate to the messenger which side to approach.

🔄Swapping modules

The empty spot on the rack where the module is supposed to go will turn orange, allowing the module to be put back. As soon as the magnets make contact the electromagnetic field makes them stick together tight. The light flashes green since users prefer to have a confirmation signal. Then it turns red to indicate the module should not be touched again.

RFID technology recognised the messenger, and stopped certain electromagnetic magnets from making their modules snap to the rack, therefore allowing it to be taken off. The light next to the modules will turn green to identify them to the messenger.

✅Delivery

When it is time for the module to arrive, the messenger will be standing in front of your door at the predetermined time and hand over the module. Due to the flexibilty of the modular system (each free messenger can just pick up your module), great precision in delivery times can be achieved. When the messenger comes to the door, empty modules can be handed back, possibly filled with return packages. Consumers will have indicated whether this is the case beforehand. Messengers scan the NFC chip to confirm that they have indeed received the module.

Here this journey ends, to see another one, click on this link back to the main page.